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Return Policy

Accessories returned within 30 days of purchase will receive a full refund. The item must be in saleable condition and in its original packaging. A copy of the receipt must be presented at the time of return or a store credit will be issued.

Delivered & Installed Products: Creative Playthings Swing Sets, Playhouses, Trampolines, Basketball Systems and other products that have already been delivered and installed, will be assessed a 20% restocking fee if returned within 30 days of installation date. Returns of installed Play Sand, Rubber or Wood Mulch are not accepted.


Creative Playthings will repair or replace, at our option, defective merchandise for a service charge, provided that the defective part is a manufacturer’s defect and not a seasonal check. Creative Playthings requires photographs of the part in question. It is the customer's responsibility to perform regular inspections and maintenance to ensure that the product is not prematurely aging. These inspections should include an evaluation of the stained finish, all ropes, chains, hardware and wooden components. A complete listing of replacement parts is available through your Creative Playthings retailer.

This Limited Warranty does not cover the labor or cost of labor for replacement of the defective item after 30 days; the cost of freight after the initial 30-day period; any incidental or consequential damages, cosmetic defects that do not affect the structural integrity of the unit; items damaged due to vandalism, acts of God, improper usage, improper installation or other abnormal conditions. Seasonal checks and surface cracks are natural characteristics of all outdoor wooden play equipment, and are not considered defects nor covered under this warranty. Creative Playthings cannot assume any responsibility for modification to, or accessories added to these products, other than those sold by Creative Playthings, Ltd. This warranty covers residential installations and is not designed for commercial applications. This warranty gives you specific legal rights which vary from state to state. This warranty excludes all consequential damages. Some states do not allow the limitation or exclusion of consequential damages, so the above limitation may not apply to you.

Special Orders : Special order items that are cancelled prior to delivery will be assessed a 20% cancellation fee that will automatically be deducted from the refund.